My Session:
GS103 Backup here, backup there, backup everywhere

Ajay Malhan - As Technical Account Manager for the Research In Motion (RIM) BlackBerry IT Channel organization in North America, Ajay Malhan’s primary responsibility is to build and maintain a close technical relationship between BlackBerry VAR technical sales, professional services, and product management groups and interact with strategic partners in an advisory capacity on BlackBerry deployment, architecture, and application development.

Ajay has over nine years of IT experience, mainly focused in the wireless industry.  Prior to joining RIM, he held various positions within technical and product management teams at T-Mobile and Rogers Wireless.

Ashvini Naidu - Ashvini Naidu is a Product Manager in the Windows Commercial Product Management Group. She joined Microsoft in August 2009 after completing her MBA at NYU’s Stern School of Business. Prior to business school, she lived in San Francisco where she worked at Edelman Public Relations as a Senior Account Executive. During her time at Edelman, she represented various technology clients including Citrix, Symantec, Check Point, and Samsung. Ashvini completed her bachelor's degree at UC Berkeley where she majored in Interdisciplinary Studies with a focus on Management Information Systems. 

My Session:
HOL8 IT Infrastructure - on premise and in the Cloud

Bill Heinz - Bill is one of the founders of TampaBay DSL, an Internet Service Provider, and PBX-Change, a Hosted PBX Provider.

PBX-Change has been proving Hosted PBX services since 2005. Initially on the Sylantro platform, and more recently on the Broadsoft Broadworks platform, PBX-Change offers both retail services in the Greater Tampa area and wholesale services nationwide using a geographically redundant Broadsoft deployment with hardware in Tampa and Atlanta.

One of Bill’s responsibilities is the wholesale market. Leveraging soft-switches in Tampa and Atlanta, PBX-Change has wholesale customers in 5 States in the Southeast.

Brian Young - Bryan Young, PE Business Development Manager for Intel Services. Bryan is responsible for developing and driving world wide go-to-market strategy for services in the Sales and Marketing Group.

My Session:
CSG1 Intel Technologies and services for SMBs

HOL6 Explore Intel Technologies and services for SMBs

Chris Peluso - Chris Peluso, Director of Sales for U.S. & Canada for Kerio Technologies is responsible for driving the growth and strategy for Kerio’s messaging and security solutions for the SME market. He successfully manages Kerio’s sales engineers and channel managers throughout the region to support its extended network of value added resellers in North America. Since joining Kerio, Chris has led the team to a five times revenue increase through the channel and championed the worldwide adoption of CRM, leading to more efficient and effective partner communication. With more than ten years in the messaging and security markets, he has vast knowledge of the business challenges and the IT demands of organizations in the area of comprehensive networking solutions. Originally he started his own email hosting business, and after selling off the email hosting business in 1999, Mr. Peluso moved on to devote all of his time to software development.  He holds a Bachelor’s degree from San Jose State University in Mechanical Engineering. 

 My Session:
CSG6 Microsoft bets it all on the could... Should you?

My Session: 
PD3 The business of Information Assurance Workshop.  Building and protecting customer trust, one partner at a time.

GS102 Delivering secure remote access solutions for the SMB with Windows Server 2008 R2

GS104 Windows 7 in the real world

Daniel Williams - Founder of Xpedeus, Inc and PinnaCall Technologies, LLC.

Daniel has a 22 year career of being a technology and process change evangelist. Starting at General Motors on the advanced IT staff in 1988, Daniel learned that true productivity gains from technology use comes through the refinement of business processes that use the technology. In 2001, Daniel founded Xpedeus Inc., a Microsoft Certified IT consulting firm. In late 2004 Xpedeus started developing and implementing a VoIP strategy to market to it's IT consulting clients. From 2005 until 2009, Business VoIP was a sideline to provide a bit of additional recurring revenue. In 2009 Daniel co-founded PinnaCall Technologies to specifically market and sell business VoIP solutions. Over the past 5 years Daniel has had experience with various business models for offering VoIP services to customers. These business models include:

• Partnering with existing VoIP providers such as Packet 8 or Speakeasy
• Sales and installation of local VoIP equipment such as Microsoft ResponsePoint
• Sales and connection of SIP Trunks through a trunking partner such as bandwidth.com
• Sales of hosted PBX solutions + PSTN connectivity through a hosting platform partner such as pbx-change.com

David Schafran - David S. Schafran, President of Transformation Strategies (www.TransStrat.com), is a consultant working with MSPs, IT consulting and support companies to integrate or enhance managed services within their offerings, increase revenue, reduce service delivery costs and position their managed services to scale.

Schafran has developed a strong reputation in the managed services industry as a consultant and speaker through his work with a variety of MSPs and vendors, in managed services sales, marketing, operations and technology.  In 2008 and 2009 he was named to ‘The MSPmentor 250’, an annual listing of the top 250 executives and leaders shaping the managed services ecosystem.  His approach to managed services has influenced best practices in many aspects of the industry.

Prior to establishing Transformation Strategies in 2007, Mr. Schafran worked for twenty years within IT consulting and support firms as a network and systems engineer, an executive and an owner.  Schafran began focusing on managed services at the beginning of their introduction to IT integrators in 1999 and since 1987 has worked with hundreds of clients, large and small, across the United States, Europe, Asia, and Australia, encompassing many vertical markets.

My Session:
BS104 How to choose a partner (Master MSP / RMM)

David Walker - David Walker, Worldwide Sales Executive for IBM Smart Business has worked with many small businesses in his 32 year tenure at IBM after graduating from Albany State University. With an extensive focus on business partners who deliver high value offerings to SMB, David excels at finding creative ways to service this unique market. Past experience has resulted in growing an SMB channel over 20%, David knows how navigate the inner workings of IBM to align the most suitable program to increase revenue without the administrative burden to partners .

As member of the IBM acquisition teams for Lotus, Informix, Cognos, David was responsible for integrating these new offerings into the IBM WW Channel Sales teams.

On a personal note David is an avid outdoorsman and fisherman while volunteering in his local community as member of Habitat-for-Humanity and the Central and Eastern North Carolina Food Bank.

My Session:
CSB7 New Revenue, Relevant Solutions, Smarter Business Model with IBM Foundations Delivers Bigger Bottom Lines

My Session:
GS106 The easy way to make money from Managed Services

My Session:
GS101 Alternative Solutions in the SMB Space

My Session:
BS102 Breaking through Business Plateaus!

George Sierchio - George Sierchio, also know as The Consultant’s Coach, is an electrical engineer by formal education and a serial entrepreneur by nature. Before founding Action Business Partners, Inc. in 2003, George had over 11 years of experience owning and operating several successful businesses including a 7 figure IT & Engineering company.

George has personally started 5 businesses from scratch as well as negotiated the buying and selling of businesses for himself and clients. His coaching and advice revolves around the 4 P’s of a successful business (Positioning, Processes, Pricing, Profits) that maximizes money earned and value generated to the business owner.

Besides his coaching/advisory work to technology business owners, George is an accomplished speaker, guest university lecturer, frequently contributes to a variety of publications, and has written a popular book among technology business owners entitled B.Y.O.B- Build Your Own Business, Don’t Be Your Own Boss.

My Session:
PD1 4 Pillars to Maximize Profitability, Build Business Value & Have Your Business Work for You

BS106 6 Systems Your Business Can't Live Without

Grace Schroeder - Grace Schroeder is CEO of Idea2, a cloud based CRM solution that makes work life easier because it is easily customized, rapidly deployed, and quickly adopted by users.

Grace's career spans from large corporations to small and growing business concerns.  She has started and managed several companies ranging from privately funded managed hosting companies to a day trading firm.  Interspersed with entrepreneurial endeavors, Grace has held leadership positions in large telecom and financial services companies.  At Qwest Communications, Grace led Channel and Field marketing for both the direct and partner channels.  At Transamerica, as Vice President of the Broker/Dealer Channel, she introduced a successful variable annuity product in conjunction with the Dreyfus Funds - achieving $400MM of sales in the first year.

Grace specializes in leveraging valuable emerging business models by assembling unique teams that provide companies the ability to connect the dots between technology and business opportunity.

My Session:
BS113 CRM to Grow your IT/Consulting Business

My Session:
BS108 Get Your Head in the Cloud

GS109 Cloud Nation Panel: Head in the clouds - Feet on the ground!

My Session:
HOL8 IT Infrastructure - on premise and in the Cloud

Jay McBain - Jay McBain is an accomplished speaker, author and innovator in the IT industry.  Named one of the Top 25 Newsmakers in Canada for 2009 by CDN Magazine, as well as one of the Top 100 Most Respected Thought Leaders by Vertical Systems Reseller Magazine in the US, he is often sought out for keynotes, industry events, as well as business development opportunities.

As a member of the World Future Society, Jay is an expert in Pervasive Computing which is the study of computing and the impact on society in the future, as well as Managed Services, Voice over IP, Security and Cloud Computing.

Jay has spent his career in sales leadership, marketing and business development positions within IBM and Lenovo.  He is currently responsible for the Small and Medium Business Sector, Americas, for Lenovo.  His responsibilities include strategy, marketing, product development, pricing, and Channel development in the United States, Canada and Latin America. 

My Session:
CSB5 Lenovo engineers hardware directly for managed service providers

Jeff Connally - 30 years of leadership experience in sales, marketing, business development and general management. Served in a wide range of roles from Field Sales Representative to President & CEO in companies ranging from technology start-ups to the Fortune 10.  Last 14 years he has led 5 different technology businesses to success. His leadership style creates a focused dedication and a sense of urgency to achieve the business’ key success factors.

Was invited to join the faculty of the top ranked Acton MBA in Entrepreneurship.  

Major Career Milestones: IBM, GlobalSoft, co-Founder of UpLink Golf, Founder of Gener8Biz, co-Founder of LifeTeam, President & CEO of CMIT Solutions since June of 2006. Recently bought out all other shareholders on CMIT Solutions and is focused on building CMIT to become known as the “IBM Global Services” for small business.  

Selected Items from personal "Bucket List":
- Week-long high-speed driving course @ Laguna Seca
- Circumnavigate globe on a freighter
- Complete section-hike of Appalachian Trail
- Host Jazz Show in KUT-FM 

My Session:
BS112 What’s Your Business Worth Today? And What Can You Do To Build Value Tomorrow?

Jeff Middleton - Jeff Middleton - SBSmigration.com has been established by Jeff Middleton in response to overwhelming IT Pro demands for better concepts in SBS migration and recovery situations. Jeff has been recognized worldwide by SBS consumers and resellers as a trusted authority on SBS, and by Microsoft as a Small Business Server - Most Valuable Professional since 1999. 

My Session:
GS105 Disaster Planning in 2010 how it's different now

My Session:
BS111 Marketing in a 2.0 World

My Session: 
HOL8 Engaging with Microsoft  in FY11 - Programs and Initiatives

Jill Kerr - Jill Kerr is vice president of industry development at CompTIA. She is responsible for North American sales of CompTIA products and services, including membership, events and sponsorships.

Ms. Kerr has more than 20 years experience in the technology industry and has served in executive leadership positions in both non-profit and for-profit organizations. For 10 years, Ms. Kerr served as the President of The ASCII Group, Inc. the nation's largest buying group of independent computer resellers with system-wide sales of over $11 billion. In this position, she was responsible for managing the company’s sales and marketing programs as well as overseeing the day-to-day operations of the organization. During her tenure, The ASCII Group grew from 400 members to more than 2,000 members in the United States and Canada. Additionally, Ms. Kerr created and introduced ASCII’s popular Sales Boot Camp, a program for which she was profiled in Sales and Marketing Management Magazine.

Ms. Kerr has also previously served as the director of marketing for CompTIA, when she opened and ran the association’s first Silicon Valley office. She began her association career in the membership department of ADAPSO: The Computer Software and Services Industry Association. She has also served as the VP of Sales for two Internet ventures – eDeposit.com and LegalNotice.org.

Ms. Kerr holds a B.A. in Communications Studies from Muhlenberg College and has completed advanced studies in e-commerce management at The University of Virginia

My Session:
CSG3 Growing Your Business with a CompTIA Membership:  From money savings to market savvy

Joe Cistaro - Joe Cistaro is the Vice President of Sales and Operations at CATS Technology Solutions Group based in East Brunswick, NJ.  Mr. Cistaro earned his bachelor’s degree at Marist College in Business Administration with a Minor in Information Systems.  Joe’s strong business background and wide breadth of IT knowledge are keys to the success of driving all goals at CATS. 

Joe Cistaro and CATS Technology ensure that all your technology needs are met. CATS Technology is a Microsoft Gold Partner, with technicians in New Jersey, Dallas and Los Angeles to serve all of your IT needs.   

My Session:
GS106 The easy way to make money from Managed Services

Kevin Royalty - Since 1986, Kevin has been satisfying the needs of clients as an IT professional. As a highly successful author and consultant, with both a programming and network engineering background, he is a frequent public speaker at industry conferences and public computer shows.

Kevin serves as President of the Cincinnati Network Professional Association, President of the Cincinnati Small Business Server Users Group, Member of Microsoft’s Small Business Specialist Advisory Board, Member-at-large of the IAMCP Cincinnati chapter, and sits on the board of the Information Technology Advisory Team for the Northern Kentucky Chamber of Commerce and CincyTechUSA.

Kevin has been recognized by Microsoft as a leading expert on their Small Business Server product line since 2006. The “Most Valuable Professional” (MVP) designation is a rare honor that is bestowed on a small number of people each year. It recognizes product expertise, community leadership, and willingness to help others. Kevin is a nationally known Small Business Server expert, author, and regular speaker at industry conferences.
Kevin is a Computer Science graduate, Microsoft Certified Systems Engineer, and is certified by Microsoft for support of their Small Business Server products.

My Session:
GS103 Backup here, backup there, backup everywhere
GS107 Leveraging Windows Home Server in a small business

My Session:
HOL12 Create New Revenue Opportunities with Microsoft Office 2010 and Online Services

My Session:
HOL13 Hope is Not a Strategy…” Developing a Sales Plan that Gets Results

My Session:
HOL3 HEROware Real-Time Replication for Windows Server: Come learn how HEROware can help Managed Service Providers gain high-margin recurring revenue while providing cutting edge replication and failover technology for your clients.

Mark Amszej - As Director, SMB Software Product Management at Research In Motion (RIM), Mark Amszej is responsible for driving the commercial success of BlackBerry® software targeted at the global SMB market. Mark leads a team that incorporates real-world SMB customer needs into software development plans, while interfacing with go to market teams to drive software products to market.

Mark is a seasoned software product manager and spokesperson with over 15 years experience in the high tech industry. Prior to joining RIM, Mark held various product management and marketing roles at NCR and Symbility Solutions. 

My Session:
KEY1 The growing tend in personal-owned smartphones in the workplace:  how to capitalize with your partners at BlackBerry

My Session:
CSG4 Putting the Profitability Back into Product and Services Sales

My Session:
CSG2 How to Provide Profitable and Reliable Disaster Recovery, Data Protection and System Migration Services to Your Customers with ShadowProtect 4.0

CSG5 Creating and Implementing a Comprehensive Data Protection Framework – Perspectives from Symform and StorageCraft

HOL11 Check Out the New Features in ShadowProtect 4.0

My Session:
CSB3 Unifed Communications - bridge the gap!

Naseem Saab - Naseem Saab, President & Founder of DPS Consulting and Results Software, is passionate about helping businesses succeed!  With 25 years of experience in the computer consulting and software development industries, Naseem is a recognized pioneer in the CRM industry and office automation technologies.

In 1986, Naseem developed and launched Results CRM an award-winning integrated business solution that helps businesses centralize their data, streamline their operations and improve their business relationships.

Naseem is a graduate of San Francisco State University with a degree in Electro-Mechanical Engineering.  He is a national speaker and published author on CRM topics including business growth strategies, office automation, virtual offices, boosting sales and gaining a competitive advantage. 

For more information, visit http://www.Results-Software.com or call (800) 713-7013.

My Session:
BS113 CRM to Grow your IT/Consulting Business

Oliver Sommer | MVP

Microsoft Germany Senior Presales Consultant,
MCITP | MCTS | MCSE | MCP I | MCP

Oliver is the CEO of Trinity Computer an IT consulting company in Germany focused on SMB customers. For most of their smaller customers they are the full service provider for all IT related concerns.

Oliver founded his company as Trinity Computer Systeme GbR more than 14 years ago in 1995.

Oliver is know as a high rated speaker on national and international IT conferences speaking about SBS and EBS related topics as a technical speaker.

Oliver has been rewarded the yearly Microsoft Most Valuable Professional | Windows Server System Small Business Server Award since 01.01.2006 for the third time now.

On January 2009 Microsoft rewarded Oliver as MVP but switched his Competency and made him one of the first two Windows Essential Business Server MVPs.

My Session: 
GS108 Hyper-V 101 for Small Businesses

My Session:
CSG5 Creating and Implementing a Comprehensive Data Protection Framework – Perspectives from Symform and StorageCraft

HOL9 Symform v2.0 – Orientation and Demonstration of Key New Features and Functions

Rob T. Rae - Rob Rae, Director of Partner Development and Operations, draws on more than 20 years of channel experience to ensure that all Level Platforms Partners successfully deploy their managed services offerings.

In 2009 Rob was named one of MSP Mentors’ Top 250 people shaping the global managed services market. He currently presents a free managed services educational seminar twice a week. This seminar has been running for more than three years and has introduced managed services to thousands of solution providers around the world.

Before joining Level Platforms, Rob built successful hardware and software sales teams at Compaq and HP.

My Session:
CSB6 Create, Launch, Grow, or Expand your MSP Opportunity in 2010

Robert Cioffi - Robert graduated Iona College in 1990 with BS Computer Information Science. He started the first of 3 years of his professional career working at GE Capital Services, but yearned to answer a lifelong entrepreneurial calling. In 1993, he pursued his dream and co-founded Progressive Computing, Inc.

As Director of Technology, Robert is focused upon keeping Progressive Computing and its’ clients ahead of the ever-changing technology curve.  He devotes a lot of time toward business development, sales, marketing and account management.  He also continues to support staff and customers whenever his technical experience is required.

My Session:
B103 Confessions of a Successful Partner: Organic Marketing Strategies

BS109 SBSC Program Town Hall Meeting

My Session:
HOL1 Best Practices in Data Security - How Do You Stack Up?

My Session:
HOL8 IT Infrastructure - on premise and in the Cloud

Scott Barlow - Scott is currently the Vice President of Sales and Product Management at Reflexion, providing hosted email security services to the SMB market exclusively through the indirect channel.  Scott has an extensive record of achievement in channel sales and business development, and strong technical expertise and domain knowledge in rapidly evolving hosted services (SaaS) markets, including email and Web security, archiving, encryption and compliance.

Prior to joining Reflexion in 2004, Scott was Director of Business Development at start-up Virtual Access Networks, a leader in operating system migration and remote access that was acquired by Symantec. Previously he worked at Cambridge Technology Partners, where he developed a go-to-market strategy for a consulting practice focused on post-ERP implementation services. 

Scott currently serves on the IT Executive Security Forum (SIG) at CompTIA and has been named a 2010 CRN Channel Chief, a 2010 Distinguished Nominee for Channel Insider’s Channel Executive of the Year, and one of MSP Mentor’s 250 executives, entrepreneurs and experts shaping the global managed services market.

Scott holds an MBA and MS in Geophysics from Boston College. 

My Session:
GS109 Cloud Nation Panel: Head in the clouds - Feet on the ground!

Sergio Galindo - Sergio Galindo – CIO of GFI Software has focused on several initiatives at GFI including integration and growth of  our on-premise and on-line solutions. Sergio has over 20 years of global professional IT experience, 18 of them in the financial industry with the Bank of New York, Bankers Trust and most recently Lehman Brothers as Senior Vice President in the Information Technology Division.  At Lehman Brothers he was responsible for implementing global initiatives including standardization of the Windows Desktop and Server infrastructures, as well as Microsoft Exchange/email, BlackBerry and LehmanLive, the group’s web portal. Sergio was also responsible for developing IT strategies, product development, global application deployment and production support for the Americas.

My Session:
CSB1 The Hybrid Model On-premise Plus Cloud-based Solutions

My Session:
HOL6 Explore Intel® vPro™ Technology and Intel® Anti-Theft Technology.

CSG1 Intel® vPro™ Technology and Intel® Anti-Theft Technology

Stuart Selbst - Stuart Selbst is known in the channel as a partner advocate, advisor and business coach. His ongoing effort to help IT firms get organized to grow and become profitable has positioned him as an expert and trustworthy resource.

Stuart owns Stuart Selbst Consulting, a vendor neutral consulting and business training company offering business development and executive level coaching to MSPs of all sizes. Our coaching program aligns sales, marketing and business processes along with goal setting to achieve success. In 2009, the partners that Stuart coached had an average of 68% growth in revenue and some clients achieved over 300% in revenue growth.

Stuart continues to play an active role as a channel advocate working to make MSP’s successful and assets to their clients. He has spoken and presented at many industry events including CompTIA Breakaway and MSP Summit, MSP Revolution, SMB Nation Fall ’09 and in March 2010, Stuart and his company put on Spring Training for Business. In 2010, Stuart was named by MSP Alliance as the first endorsed MSP Advisor.

Stuart can be followed on Twitter at www.twitter.com/stuartselsbt, Facebook at www.facebook.com/coachstu and on his popular blog. To find out more about Stuart and his company Stuart Selbst Consulting, go to www.stuartselbst.com.

Join Stuart in his session, “Selling IT Services, how NOT to suck at it!” Enjoy SMB Nation Spring

My Session:
GS104 Windows 7 in the real world

TJ Alldridge - TJ Alldridge is Product Marketing Manager for Small Business Solutions at Trend Micro.   TJ has been in the security industry for over 10 years.  With a focus on small and mid-sized business, he has worked with customers and the channel to create right-sized solutions in anti-virus, anti-spam, firewall/UTM appliances, and intrusion prevention system.

My Session:
CSG7 - Free management, better support, and the best protection

My Session:
KEY2 The Microsoft Wave 14 Launch - Ride the Wave!

William Kam - William Kam Technical Product Management.  I've been at Trend since 2002/04/15.  My primary responsibilities is communicating Technical Information and Knowledge to Trend Micro Partners.

My Session:
HOL5 - Best Practices using Trend Micro's Worry-Free Products