SMBnation Spring 2010 Content

SMBnation Spring 2010 Content & Sessions

Keynote

KEY1: The growing trend in personal-owned smartphones in the workplace: how to capitalize with your partners at BlackBerry
Speaker: Mark Amszej
Agenda

Once reserved for executives and road warriors, smartphones have now become the communication tool of choice for all employees. Realizing the productivity benefits, many individual consumers are now bringing their smartphones to the workplace, asking for access to systems and information.

This explosive growth in the number of personal-owned smartphones provides both opportunity and challenges. It is essential for companies – and their IT providers – to embrace the personal liable device trend head on. Not only to encourage productivity and control costs, but to ensure a secure and managed solution to protect users and the organization.

Join Mark Amszej, BlackBerry Director of SMB Product Management, for the first reseller close-up look at new BlackBerry® Enterprise Server Express. Discover how it helps companies get started quickly with BlackBerry, attracts personal liable device decision makers, and delivers security and manageability to safeguard company data.

Attend for a chance to win one of five BlackBerry smartphones!

KEY2: The Microsoft Wave 14 Launch – Ride the Wave!
Speaker: Toby Bowers
Agenda

This is a big year for Microsoft, which means big opportunities for Microsoft partners! This must see keynote includes previews of the hottest new Office 2010 capabilities, sneak peeks into the new simplified Office suite line up, information on Cloud services solutions such as Exchange Online and SharePoint Online that lead to revenue opportunities, and cool prizes for audience participation. Walk away from this session with solid next steps for how to use these new, innovative solutions for your customers that allow you to be more competitive and play to win!

BusinessSpeak Track

BS101: Selling IT Services; How NOT to suck at it!
Speaker: Stuart Selbst
Agenda

Do you have difficulty selling your services to prospects? Have you ever wondered why you aren’t able to sell your current clients more services? If the answer is yes, frankly it is because your sales process SUCKS! Come and find out how to get your sales of IT services in order, how to communicate your message and how to be success at selling every time you go out to see a client or a prospect.

This s a straight forward and “in your face”, but humorous approach on selling IT services. You don’t want to miss this presentation or you will miss the message on taking your business from where it is, to where you want it to be.

BS102: Breaking through Business Plateaus!
Speaker: Gary Pica
Agenda

What separates the top companies in the industry from those who never break through to the next level of revenue and profitability? IT providers reach natural plateaus in their business. Learn 3 strategies guaranteed to help you push your business through unseen obstacles. Gary Pica built one of the top MSP’s in the country. Hear his personal experienced breaking though business plateaus.

BS103: Confessions of a Successful Partner: Organic Marketing Strategies
Speaker: Robert Cioffi
Agenda

Struggling to define an actionable and meaningful marketing plan? Not sure how to promote your business without spending a lot of money? Come listen to the experiences of a successful partner who learned how to promote his practice through simple and cost effective organic tactics. You will leave this session with tangible and practical ideas you can implement right away.

BS104: How to choose a partner (Master MSP / RMM)
Speaker: David Schafran
Agenda

In “How to Choose a Partner” we will look at the decision making process of how to effectively select vendors with which to partner, specifically focusing on Master MSPs, Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) Systems. We will look at how to create a list of business and technical requirements, prioritizing them in to must have / nice to have, then how to use them to objectively evaluate which vendor is the best fit for your business.

BS105: The 12 Best Referral Systems for Trusted Business Advisor's
Speaker: Todd Colbeck
Agenda

This class will teach you a dozen ways to market your services using referral systems. You can test one system a month for the next 12 months to discover your own master referral system. Word of mouth is the most effective way to market and it’s free. You will learn:

     • How to have your clients actively promote your business.
     • How to get referrals to groups.
     • How to get referrals using LinkedIn.
     • How to use multiple referral systems.
     • How to triple your client base.

This will be the best 90 minutes you spend in 2010!

BS106: 6 Systems Your Business Can't Live Without
Speaker: George Sierchio
Agenda

An interactive session on the 6 critical systems that allow business owners the time to work in the business more than on it, maximize profitability and build business value. No matter what your business model or what your business sells, the operation revolves around the development of these 6 systems. Walk away knowing what they are, how they work with each other and how to set them up within your business.

BS107: From (A) to (B): How one IT networking technology consulting firm transformed into a successful VoIPer!
Speaker: Daniel Williams, Bill Heinz
Agenda

Walk a mile in the shoes of a seasoned SMB technology consultant who successfully integrated VOIP offerings into his long-established data networking consulting/reseller practices. The speaker has a unique story to share and the result is the same: owning the ENTIRE SMB STACK at the customer site. Learn four pathways to implementing VoIP at your SMB customer sites, each with its own costs, risks and benefits. Listen to the strategies outlined in the presentation, question industry experts in each strategic area on the panel and leave ready to develop your company's Business VoIP strategy and increase your recurring revenue.

BS108: Get Your Head in the Cloud
Speaker: Grant Thompson
Agenda

Session Description: Cloud Services are becoming mainstream; businesses are looking for solutions delivered from the cloud. Be ready to have a well informed conversation with your customers because if you don’t they will find someone who will. Grant Thompson of MG Technology Group (a leading cloud services provider) will cover what cloud services mean to the SMB customer, how to grow your cloud services business without cannibalizing your existing revenue streams, solutions architecture (where have all the servers gone and what happens to AD) as well as a Q&A session.

BS109: SBSC Program Town Hall Meeting
Speaker: Robert Cioffi, Michael Klein
Agenda

Do you know that there are 10 partners like you that sit on a US SBSC Advisory Board? Did you know that they represent your interests and concerns regarding the Microsoft partner program? Did you know engaging with these representatives can help get your voice, opinion and concerns channeled to the right people at Microsoft? Come to the first ever “Town Hall” meeting to meet Robert Cioffi and Kevin Royalty – two of the current Advisory Board members. Robert & Kevin will provide you with a brief overview of what happens on the board and some of the changes we have been able to effect so far. This will be a highly interactive audience participation event. So please come prepared with your questions and concerns about the Microsoft SBSC Partner program.

BS111: Marketing in a 2.0 World
Speaker: Jennifer Shaheen
Agenda

Twitter, Facebook, Linkedin, Blogs and Podcasts, where do you begin? What about your own website? Today’s small businesses are using the web everyday all day. Creating an online social strategy is the best way to build awareness and generate leads. During this 90 minute workshop we will learn:

How to identify the best social strategy for your business
The important social tools that you need to add to your website
How to track your success

BS112: What’s Your Business Worth Today? And What Can You Do To Build Value Tomorrow?
Speaker: Jeff Connally
Agenda

It’s the “Decade of the Entrepreneur”!

Are you leveraging this to build a more profitable business?

The fundamental changes we have all seen in the US economy over the past several years have altered where small business owners and managers are willing to place their trust. Large institutions have disappointed many . . . but do you know how to leverage your role as a small locally focused business owner in building your market share and overall business profitability?

This session will give you 5 specific ways you can leverage your position as a local entrepreneur.

BONUS EXTRA: Do you know what your business is worth today? Also included in this session is a proven, easy to understand business valuation model. You can plug in your business metrics and get a very good idea of what your business would be worth to a willing buyer in today’s market. You’ll also be able to easily calculate the valuation impact of an alternative product & services mix.

BS113: CRM to Grow your IT/Consulting Business
Speaker: Grace Schroeder, Naseem Saab
Agenda

Today’s integrated CRM systems can provide any business with competitive marketing advantages and improved customer/client satisfaction – two things that are tied directly to business growth.

Learn why Integrated CRM has become the hottest selling application in the SMB market today and how SMB consultants and resellers are cashing in on this trend. Key business drivers and benefits of Integrated CRM will be discussed along with the broad opportunities for consultants who choose to deliver and support Integrated CRM implementations.

Consider being the one that introduces these benefits to your clients. Reap the benefits as their firms grow along with yours!

GeekSpeak Track

GS101: Alternative Solutions in the SMB Space
Speaker: Eriq Neale
Agenda

“What if SBS isn’t the best solution for my client?” If you’ve been asking yourself this question recently, you may find some answers in this session. Eriq Neale demonstrates two on-premise solutions and other cloud-based services that might be a more viable option for some of your customers, with real-world implementation examples. Is the notion of “one size fits all” still viable in the SMB space? Come learn and decide for yourself!

GS102: Delivering secure remote access solutions for the SMB with Windows Server 2008 R2
Speaker: Dana Epp
Agenda

“With the recent retirement of the EBS midmarket solution stack, many in the SMB space do not know what is readily available to deliver similar remote access solutions to the space. Dana will show you how to leverage technologies built into Windows Server 2008 R2 like RD Web Access, RD Gateway and RD RemoteApp to deliver a robust remote desktop experience to the SMB space when solutions like Remote Web Workplace are just not available.”

GS103: Backup here, backup there, backup everywhere
Speaker: Amy Babinchak, Kevin Royalty
Agenda

By now everyone knows that backup has changed. We’ve gone from tape backing up data only to the wonderful world of hardware independent image backup and restore. Suddenly the options are endless. We can backup workstations incrementally, a whole server every 15 minutes, we can store them locally, on removable media, send it off-site or all three! But will your client pay for all of this wonderful new backup technology? How do you present it to them? Amy and Kevin will discuss the various technologies and show you what they are doing for their clients and how to sell it.

GS104: Win7 in the real world
Speaker: Dana Epp, Susan Bradley
Agenda

Windows 7 in the real world. What worked, what didn’t, what do you love, what do you hate? It’s been about 6 months since Windows 7 has been released and in this interactive session will cover the real world issues in deployment, support, maintenance and upgrades. Bring your questions, your issues, and will share tips and tricks from migrations and deployments in the real world. We’ll cover how to get older applications to work without UAC warnings and how to patch and manage XPMode deployments.

GS105: Disaster Planning in 2010 how it's different now
Speaker: Jeff Middleton
Agenda

Are the Disaster Recovery rules you learned a few years making sense, or are you confused? Do you actually know if your DR plan for Domain Controllers, Exchange Organization and critical infrastructure will work with what we do now? Consider: Image backups, virtual machine snapshots, file level system states and block level differentials. Now you combine with VSS snapshots, VHD cloud recovery, multiple domain controller migrations that fail on replications…so many copies and options, but what works? Come learn where the simple recovery plan for your critical operations is hiding now.

GS106: The easy way to make money from Managed Services
Speaker: Doug Wilson, Joe Cistaro
Agenda

As IT support companies struggle to remain profitable there is high motivation to move into Managed Services, yet the adoption rate is relatively slow because they find it difficult to get started. Find out how easy it can be to grow Managed Services revenue, reduce your stress levels and scale your business with a ‘common sense’ approach.

At this session you’ll learn:

The easy way to grow Managed Service revenue
An easy to sell, fast to implement approach
How to use monthly subscriptions to grow break/fix and project revenues
How to become more efficient and deliver great customer service
How to scale your business easily, with less risk

GS107: Leveraging Windows Home Server in a small business
Speaker: Kevin Royalty
Agenda

Did you know that Windows Home Server (WHS) is surprisingly popular inside small businesses? Well it’s true! Although initially aimed at consumers by Microsoft, WHS is becoming known as the backup solution of choice among savvy IT Pros. In this session, Kevin Royalty, Microsoft MVP, SMB community leader and WHS expert, shares tips, best practices and his experience incorporating WHS into a successful IT practice. And finally, learn about how to put this knowledge into practice by selling an exciting new storage platform from HP that will add value to your SMB IT solutions and improve your managed services portfolio.

GS108: Hyper-V 101 for Small Businesses
Speaker: Oliver Sommer
Agenda

Virtualization is one of the major buzz words of the IT industry these days. This session covers the basics of how to effectively deploy, use and manage Hyper-V. You will learn about the different versions of Hyper-V and how to set them up to meet the small business customer needs. Oliver will show you how virtual machines are setup, managed and maintained. You will also learn about the various migration possibilities and storage features included in Windows R2 Servers.

GS109: Cloud Nation Panel: Head in the clouds - Feet on the ground!
Speaker: Harry Brelsford, Grant Thompson, Scott Barlow, Leonard Dimiceli, and more
Agenda

Coming faster than you think is the new cloud computing paradigm to your community. Are you “all in” or resisting the forces of change. How will the channel partner play in the new CloudNation community? Are you going to become a sales agent for hosted services? Team with a sales agent so you enjoy the “returns to specialization” concept or simply become deceased. Well we hope you’re dying to see the lively “unconference” Cloud panel discuss the strengths, weaknesses, opportunities and threats of hosted infrastructure (voice and data) and applications (e-mail collaboration, line-of-business applications). Your active participation in this session will help drive the agenda after the panelist launch a few fire starters. This 90-minute investment will help you separate fact from fiction and hopefully diversify your SMB consulting practice to include cloud offerings so you can mitigate the risk of the unknown. Remember that the next billionaires are being created right now up in the cloud!

Hands on Lab

HOL1: Best Practices in Data Security-How Do You Stack Up?
Speaker: Robert Henry
Agenda

CompTIA, creator of the Security Trustmark, will lead you in an overview of data security best practices. During this lab, CompTIA will explain how solutions providers and MSPs can use the CompTIA Security Trustmark framework to:

Gain clients in regulated industries
Differentiate themselves from the competition
Sell security audits

All participants will receive a valuable workbook which includes a hard copy of the CompTIA Security Trustmark framework and a pre-assessment questionnaire designed to provide a high-level snapshot of your business’s data security profile.

HOL3: HEROware Real-Time Replication for Windows Server: Come learn how HEROware can help Managed Service Providers gain high-margin recurring revenue while providing cutting edge replication and failover technology for your clients.
Speaker: Lynn Shourds
Agenda

On Friday April 30th at 2:15 HEROware will demonstrate its HERO BCA (Business Continuity Appliance). During this demo we will show our real-time replication capabilities along with our instant failover for high availability. This demo will show how the MSP can effectively manage their end-user’s server up-time while providing local high availability and off-site Cloud Recovery, all without time consuming tape backup.

HOL4: An Exclusive Insider Look at BlackBerry® Enterprise Server Express. Sure-Fire Tips to Get Your Customers Up and Running Quickly.
Speaker: Ajay Malhan
Agenda

Learn exactly how to install BlackBerry Enterprise Server Express for your customers, and turn this free software download into services revenue. Uncover tips and tricks to set up IT policies and manage your customer’s BlackBerry deployment. Includes a review of system requirements, pre-install tasks, troubleshooting, and more.

Join BlackBerry IT Channel Technical Account Manager, Ajay Malhan, for this interactive workshop complete with live installation and tour of BlackBerry’s newest software.

Attend for a chance to win one of three BlackBerry smartphones!

HOL5: Best Practices using Trend Micro's Worry-Free Products
Speaker: William Kam
Agenda

The following presentation will provide Best Practices techniques and information for using Trend Micro Worry-Free Security Solutions:

Worry-Free™ Security Solutions protect your business assets, your customer information, and your reputation from identity theft, cyber criminals and other Web threats—so you can focus on your business.
Trend Micro™ Worry-Free™ Business Security Services for small offices protects multiple PCs and notebooks located in or out of the office. Customers can centrally manage security from anywhere.
Worry-Free Remote Manager

Manage multiple Worry-Free Security customers from anywhere, anytime.

HOL6: Explore Intel Technologies and services for SMBs
Speaker: Bryan Young
Agenda

Learn how Intel hardware helps SMBs make their environment more efficient through productivity, security and easier to maintain IT. Desktop and notebook PCs based on Intel® vPro™ Technology deliver hardware-based capabilities that enable proactive security and enhanced manageability. PCs powered by a new Intel® Core processor are so smart they can even disable themselves if they get lost or stolen using Intel® Anti-Theft Technology. Attend Intel’s hand on lab to learn more.

HOL8: Session 1: Engaging with Microsoft in FY11 – Programs and Initiatives
Speaker: Sachin Vora, Jesse Leatherman
Agenda

In this session, you will hear about MSFT’s SMB channel investments identifying successful ways to engage and accelerate your business. As you prepare to take advantage of the excitement and opportunity with the launch of wave 14 products, cloud services and virtualization, Microsoft is providing your organizations readiness & marketing support to help you embrace the new technologies and profit from it by getting in front of the opportunity as adoption pattern shifts. Microsoft has developed an innovative approach to help our partners thrive in this challenging economic environment. We call it the Local Engagement Team, and it is dramatically changing the way partners leverage Microsoft resources to reach SMB customers. You will also hear about how to take the best advantage of Microsoft's Specialist Community as well as other programs.

Session 2: IT Infrastructure- on premise and in the Cloud
Speaker: Jason Demeny, Alejandro Campos Suárez, Ashvini Naidu
Agenda

See how hosted, cloud-based services from Microsoft can help you more efficiently manage and secure your customers’ PCs without the need to setup enterprise deployment infrastructure. This session will give you details on online tools from Microsoft and how they fit in the with our portfolio of desktop solutions including Windows 7, the Microsoft Desktop Optimization Pack, and System Center products. After tuning into this session, you’ll see how cloud services for PC management can offer you new opportunities to grow your business while providing greater value to your customers at a lower cost to you.

HOL9: Symform v2.0 – Orientation and Demonstration of Key New Features and Functions
Speaker: Praerit Garg
Agenda

We are announcing the beta release of Symform v2.0 at SMB Nation Spring 2010. During the hands on lab, we will be presenting and configuring Symform’s key new features and functions that include:

- Laptop backup support
- “Instant Restore” – multi-node sync for super fast data recovery
- “Asymmetric Contribution” – hosting contribution storage in multiple locations

HOL10: An Amazing Email Option for SMB! Announcing MDaemon® Email Server for Windows® – Now with Integrated Support for BlackBerry®
Speaker: Ajay Malhan
Agenda

Do you need flexible email server options for your small business customers?

With MDaemon Email Server from Alt-N Technologies (a subsidiary of Research In Motion), you can offer a globally trusted mail server with tremendous power and value. And with new version 11, MDaemon includes integrated support for BlackBerry push email with a seamless device management experience.

Join BlackBerry IT Channel Technical Account Manager, Ajay Malhan, for a comprehensive tour of MDaemon, including installation and set-up.

Attend this session for a chance to win one of 10 NFR copies of MDaemon Email Server (with 50-user license), a $380 value, and one of three BlackBerry smartphones!

HOL11: Check Out the New Features in ShadowProtect 4.0
Speaker: Matt Urmston
Agenda

StorageCraft released ShadowProtect 4.0 on April 21, 2010. Attend the StorageCraft hands on lab session to find out how ShadowProtect 4.0 addresses maximizing business continuity, minimizing system downtime, providing fast and reliable disaster recovery to the same system, dissimilar hardware or to and from virtualized systems as well as simplifying the management of backups.

New features in the ShadowProtect 4.0 product family include:

• HeadStart™ Restore
• Replication
• Consolidation
• Integrated Management Console
• VirtualBoot™
• Virtual Converter
• Verification

HOL12: Create New Revenue Opportunities with Microsoft Office 2010 and Online Services
Speaker: Jaana Linsenmayer, Lauren Delgado
Agenda

Expand your income and provide your customers with enterprise-class technology for the best productivity experience across the PC, Phone, and Browser through Microsoft Office 2010 and Online Services! Microsoft Office 2010 combined with the power of Microsoft Online Services (The Business Productivity Online Suite in particular includes Exchange, SharePoint, Office Communications, and Office Live Meeting in the cloud) will offer your customers rich and powerful new ways to deliver their best work at work, home or on the road on their computer or by phone. Come to this session and learn how to offer your customers flexibility and the power of choice by enrolling as a Microsoft Online Services Partner to build an annuity revenue stream.

HOL13: “Hope is Not a Strategy…” Developing a Sales Plan that Gets Results
Speaker: Len DiCostanzo
Agenda

If the performance of your IT service company is flat, or worse, suffering a decline while your competitors are still growing, this may be the one session to get you back on track. Is the problem your people, your offerings or the economy? This must-attend session will teach you how to zero-in on the key issues and how to position your company for growth. You will learn:

A practical plan for winning new customers and developing the ones you have into a more profitable, high-margin business model.
Methodologies for evaluating sales talent, determining whether you are “right-staffed” for growth
Specific marketing approaches that will give you the most bang for your buck

Community Sponsor

CSG1: Intel® vPro™ Technology and Intel® Anti-Theft Technology.
Speaker: Shirish Bhargava, Bryan Young
Agenda

CSG2: How to Provide Profitable and Reliable Disaster Recovery, Data Protection and System Migration Services to Your Customers with ShadowProtect 4.0.
Speaker: Matt Urmston
Agenda

StorageCraft will present methods to provide profitable and reliable disaster recovery, data protection and system migration services to your customers. You will be introduced to the benefits of the StorageCraft No-Cost Reseller & MSP Partner Programs.

You will also be introduced to the recently released StorageCraft ShadowProtect 4.0 product line of automatic disk-based backup, data protection, disaster recovery and system migration solutions. ShadowProtect solutions complement products such as VMware™, Microsoft™ Hyper-V, Virtual Iron™, Xen™ and other virtualization products. ShadowProtect provides fast and reliable disaster recovery and system migration to the same system, dissimilar hardware or to and from virtual environments - P2P, P2V, V2P, V2V.

CSG3: Growing Your Business with a CompTIA Membership: From money savings to market savvy
Speaker: Jill Kerr
Agenda

An association membership can help you save money, understand market trends, learn new business tactics, and make valuable industry contacts. More than just another membership, learn how CompTIA is investing in your future with programs that will pay for themselves many times over.

Robert Henry will be doing the lab at 10:45 on Friday. The title/description of the presentation will follow in the next few minutes. Just don’t want you to think I have forgotten about you!!!

CSG4: Putting the Profitability Back into Product and Services Sales
Speaker: Mark Crall
Agenda

Hear real life stories of VARs getting more done, increasing billable hours, and making customers happier…with the very same resources. How? Process automation and integration; and not just with the delivery of services. Find out how Autotask customers are also squeezing more profits out of their products and spending less time doing it. As the economy begins to pick up, hear from your peers in the industry who are positioning themselves to take advantage of every new opportunity.

CSG5: Creating and Implementing a Comprehensive Data Protection Framework – Perspectives from Symform and StorageCraft
Speaker: Praerit Garg, Matt Urmston
Agenda

This presentation will have speakers from Symform and StorageCraft. In this session, we will address how to achieve comprehensive data protection. This process requires the consideration of many variables and constraints around storage, bandwidth, and the preferred backup software. Only then can an IT service provider create a plan and an automated process that provides the necessary coverage against any kind of data loss ranging from “oops I deleted a file” to a power surge frying all the equipment including any local backup storage. Most importantly, it must also balance the critical need for a speedy restore as well as the efficient use of storage and bandwidth.

CSG6: Microsoft bets it all on the cloud… Should you?
Speaker: Chris Peluso
Agenda

Steve Ballmer recently announced that Microsoft is ‘all-in’ on cloud computing. What does this mean? Is the recent discontinuation of EBS the first of the on-premise dominoes to fall? What is next? Will everything move to the cloud? These are certainly some of the questions on people’s minds today. In this session Chris Peluso will consider the question of which solutions are well suited for the cloud and which are better suited to be left on premise. While evaluating this dichotomy, Chris will explore how SMBs can obtain the benefits of the cloud through virtualization, but in doing so, Chris will challenge convention and suggest stretching the limits of what should or shouldn’t be virtualized.

CSG7: Free management, better support, and the best protection
Speaker: TJ Alldridge
Agenda

These are just three reasons you should consider selling Trend Micro’s solutions to your small business customers. Join us Saturday night to learn what sets Trend Micro apart for the other security vendors. Learn about the Worry-Free Business Security solutions and how we re-engineered them for small businesses to make them truly Safer, Smarter, Simpler and how these products rank in independent third party testing. See a demo of Worry-Free Remote Manager, or our management tool offered only to resellers, and learn how you can manage your small business customers from this single web based console. We will also give a peek into the future and see where we are taking our SMB solutions and how the “cloud” will continue to benefit you and your customers.

CSB1: The Hybrid Model On-premise Plus Cloud-based Solutions
Speaker: Sergio Galindo
Agenda

Getting the best of both worlds – the Hybrid model is the practice of maximizing benefits of the online delivery model and those of the on-premise model. Learn the advantages and disadvantages of on-premise and cloud-based solutions and understand why the Hybrid approach is the logical solution. Hear examples of how to implement the Hybrid model and learn how and why it works. Gain the tools you need to determine what customized approach is best for your business model. With a hybrid delivery model, SMBs can have the best of both worlds without long-term commitments, minimizing expenses and the inefficiencies of both hosted and on-premise models.

CSB3: Unified Communications – bridge the gap!
Speaker: Micahel J. Coldrey
Agenda

Your customers need to efficiently communicate with colleagues, suppliers, and customers. They can’t afford to miss a call, email or text message. Help them bridge the gap between desktop phones, cell phones and email, as well as office locations and mobile employees with a unified communications solution.

By integrating communications with business processes, your customers instantly become more productive by managing voice mail, fax messages, and email from their inbox, desktop, Blackberry®, iPhone®, or mobile devices – all in one place.

Let ADTRAN show you how you can bridge the gap for your customers. Attend this session and see solutions for adding unified communications to an existing IP PBX and implementing IP telephony and unified communications in a new installation.

CSB5: Lenovo engineers hardware directly for managed service providers
Speaker: Jay McBain
Agenda

Lenovo is dedicated to building exceptionally engineered personal computers. Lenovo's business model is built on innovation, operational efficiency and customer satisfaction as well as a focus on investment in emerging markets. Formed by Lenovo Group's acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services worldwide. Lenovo is headquartered in Raleigh, North Carolina. For more information see www.lenovopartnernetwork.com.

CSB6: Create, Launch, Grow, or Expand your MSP Opportunity in 2010
Speaker: Rob T. Rae
Agenda

Learn how to accelerate your MSP sales with proven methodologies and sales strategies used by the world’s top MSPs. Attending this 30-minute session is the first step towards growing your business – no matter what its size. This information is critical to your MSP success. If you can only attend one breakout session at SMB Nation, make this the one.

CSB7: New Revenue, Relevant Solutions, Smarter Business Model with IBM Foundations Delivers Bigger Bottom Lines
Speaker: David Walker
Agenda

IBM Foundations can expand what you can offer to customers, and help you serve more of them with less resources. Learn how IBM is providing purpose built appliances that require little to no on-site IT support, allowing you to grow your bottom line. Our industry specific solutions extend your opportunity into the market by delivering a plug and play solution consistent with the needs and purchasing habits of SMB customers. The IBM Foundation changes the dynamics of the customer/reseller relationship, allowing resellers to demonstrate greater value to customers that require less of your time and resources and increasing your revenue.