<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <html> <head> <meta content="text/html; charset=unicode" http-equiv="Content-Type"> <style type="text/css"> <!-- .style19 { font-size: 12px; color: #000000; font-family: Arial, Helvetica, sans-serif; } .style20 { font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-weight: bold; color: #333399; } .style21 { font-size: 12px; color: #000000; font-family: Arial, Helvetica, sans-serif; font-weight: bold; } .style22 { color: #FFFFFF } .style23 { font-family: Arial, Helvetica, sans-serif; font-weight: bold; font-size: 10px; } .style24 { font-size: 10px; font-weight: bold; } .style25 { color: #990000; font-weight: bold; } .style26 { color: #006600; font-weight: bold; } .style28 { font-family: Arial, Helvetica, sans-serif; font-size: 12px; } .style30 { font-size: 10px; color: #000000; font-family: Arial, Helvetica, sans-serif; } body, td, th { font-family: Arial, Helvetica, sans-serif; } --> </style> <title>SMBAN 4-7</title> </head> <body alink="#000000" bgcolor="#ffffff" linkcolor="#000000"> <table width="1024" border="1" cellspacing="1" cellpadding="1"> <tr> <td bordercolor="0"><table width="1024" border="0"> <tbody> <tr> <td colspan="2"><img alt="SMBPC" src="http://www.smbnation.com/Portals/0/newsletters/images/banner_smbpcan-1024x219.jpg" width="1024" height="219"></td> </tr> <tr> <td colspan="2" bgcolor="#FEDC7B">Over 18,000 Global Readers and Growing! October 19th, 2009 - Issue 4-7 GeekSpeak</td> </tr> <tr> <td bgcolor="#f3f3f3" valign="top" width="190"><table border="0" width="100%"> <tbody> <tr> <td valign="top"><div align="center"><a href="https://www.dandh.com/v4/view?pageReq=mini-Microsoft&utm_id=258"><img border="0" alt="D and H" src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-7_files/image011.jpg" width="150" height="150"></a> </div> <hr> <div align="center"><a href="http://actionbusinesspartners.com/smbnation/"><img border="0" alt="Action Partners" src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-5_files/image017.jpg" width="125" height="125"></a> </div> <hr> <div align="center"><a href="http://www.divinsa.com/partner.htm"><img border="0" alt="DIVINSA" src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-5_files/image018.jpg" width="180" height="61"></a> </div> <hr> <div align="center"><a href="http://www.reflexion.net/benefits/solution-providers.php"><img border="0" alt="REFLEXION" src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-5_files/image019.jpg" width="125" height="62"></a> </div> <hr> <div align="center"><a href="http://www.telephonation.com"><img src="http://smbnation.com/Portals/0/banner_telephonation.jpg" alt="D and H" width="150" height="158" border="0"></a> <hr> </div> <div align="center"><a href="http://www.msppartners.com/"><img border="0" alt="MSP Partners" src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-5_files/image021.gif" width="160" height="600"></a></div></td> </tr> </tbody> </table></td> <td><table border="0" width="100%"> <tbody> <tr> <td width="100%" valign="top"><p class="style19"> <strong>Greetings Tribal Members, </strong><br> <br> Yes. Writing a regular newsletter takes discipline and sometimes that deadlines sneak-up. But I was very excited to write this newsletter! The reason is that I can update you on the just completed SMB Nation Fall conference in Las Vegas. We were fortunate to enjoy broad support from attendees and sponsors alike. And needless to say, the weather was amazing - sunny the entire time! that's Vegas baby! To learn more about what's in this newsletter - please watch this short video - I hope to make this part of my newsletters moving forward J and have a richer conversation with you.</p> <p align="center"> <a href="http://www.smbnation.tv/play.php?vid=16"><img src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-7_files/harryvideo.jpg" alt="Welcome Message" border="0"></a></p> <p align="left" class="style19"> <strong>cheers....harrybbb </strong><br> Harry Brelsford | CEO | SMB Nation, Inc. | <a href="http://www.smbnation.com">www.smbnation.com</a><br> <br> <em> <strong>PS</strong> - Thanks for Susan, Wayne, Scott, Robin and Tcat for providing leadership in the content selection - CONTENT IS THE KING!</em></p> <p align="left" class="style19"><em> <strong>PPS</strong> - Harry to serve as advisory committee member and speaker at World SME Conference, Delhi, India, December 16-17, 2009. Details soon!</em></p> <table width="464" border="1" align="center" cellpadding="1" cellspacing="1"> <tr> <td width="158" bgcolor="#0072BF"><div align="center" class="style22"><strong><span class="style28">Link with me at LinkedIn</span></strong></div></td> <td width="161" bgcolor="#0072BF"><div align="center" class="style22"><strong><span class="style28"> Be my friend on Facebook</span></strong></div></td> <td width="127" bgcolor="#0072BF"><div align="center" class="style22"><strong><span class="style28">Follow me on Twitter </span></strong></div></td> </tr> <tr> <td><div align="center"><em><a href="http://www.linkedin.com/pub/harry-brelsford/1/632/96"><img id="Picture 1" border="0" alt="linkedn Harry Brelsford" src="http://www.smbnation.com/portals/0/newsletters/images/4-2_09/icon_linkedin.gif" width="50"></a></em></div></td> <td><div align="center"><em><a href="http://www.www.facebook.com/harrybbb"><img id="Picture 2" border="0" alt="facebook Harry Brelsford" src="http://www.smbnation.com/portals/0/newsletters/images/4-2_09/icon_facebook.png" width="50"></a></em></div></td> <td><div align="center"><em><a href="http://twitter.com/harrybrelsford"><img id="Picture 4" border="0" alt="twitter Harry Brelsford" src="http://www.smbnation.com/portals/0/newsletters/images/4-2_09/icon_twitter.png" width="50"></a></em></div></td> </tr> </table> <p align="center" class="MsoNormal"><span class="style19"><em><strong>Did you know? Our Small Business Server 2008 Blueprint book is now SHIPPING. <a href="http://www.smbnation.com/">Learn more here! </a><br> <br> <a href="http://harrybrelsford.wordpress.com/">Read Harry's SMB Dude Blog here </a></strong></em></span> <hr> </td> </tr> <tr> <td width="100%" valign="top" bgcolor="#ffffcc"><p class="style20">Hidden Jewel: HP's StorageWorks X510 Data Vault <p><span class="style19">At every conference, there is always the Hallway 101 chatter about the best speech of the day usually in the form of "did you hear!"  My vote for one of those hidden jewels is the HP speech that was delivered by SBS-MVP Kevin Royalty on Windows Home Server (WHS) where the new HP StorageWorks X510 Data Vault was featured. </span> <p><span class="style19">What is HP X510? This is a SOHO storage device based on WHS that capitalizes on one of the "pillar messages" about using WHS for backups. The community discovered WHS is a fantastic backup device for small businesses running SBS. It's one of the central selling points for WHS and a message embraced by MVPs like Kevin Royalty. You might recall SMB PC magazine also spoke towards this topic in Aaron Booker's WHS article (See <a href="http://www.smbnation.com/Publications/Magazine/tabid/72/Default.aspx"><strong>HERE</strong></a> and click the SMBPC Q3 2009 link). </span> <p><span class="style19">The X510 provides automated backup for up to 10 clients PCs and Macs and background services such as folder duplication/data duplication and remote file sharing via Internet-accessible URLs. The hardware chassis includes external USB and eSATA ports. Here is my interview with Kevin Royalty, SBS MVP: </span> <p><span class="style19"><span class="style25">Q:</span> What is the X510 in your own words? </span><br> <span class="style19"><span class="style26">A:</span> "The X510 is the business SKU that resellers like myself can sell to customers. The media smart is the consumer version. So now I am quoting DataVault with ALL my customers. I pair the DataVault with SBS. I back up the key workstations in that business with DataVault." </span> <p><span class="style19"><strong class="style25">Q:</strong> We heard good things about your speech at SMB Nation Fall 2009. Tell us about that experience. </span><br> <span class="style19"><strong class="style26">A:</strong> At the speech, the room held 80+ people and we had to bring in extra chairs. So the next morning, I stopped in the HP booth and one of the HP Reps pulled me aside and intimated that a customer stopped by the booth to thank me for solving a business problem and he ordered four data vaults on-site. </span> <p><span class="style19"><strong class="style25">Q:</strong> What else is news surrounding the X510 announcement and your involvement? </span> <br> <span class="style19"><strong class="style26">A:</strong> Well - did you know that D&amp;H and HP have a deal. You can order a DataVault for $50 discount using code: SMB09$50 for D&amp;H resellers. This is good until the end of October. </span> <p><span class="style21">You can learn more <a href="http://h10010.www1.hp.com/wwpc/us/en/en/WF05a/12169-3798502-3954626-3954626-3954626-4021709.html">HERE</a>!</span> <hr> </td> </tr> <tr> <td valign="top" bgcolor="#ffffff"><p class="style20">Enterprise Class Disaster Recovery That Any Business Can Afford </p> <p class="style19">Running a business without reliable offsite data protection is a risk that more than half of all small to mid-sized businesses (SMBs) take every day. Losing your data means losing your livelihood - so why take the risk? The reason is simple: it hasn't been affordable. </p> <p class="style19">Not until now.</p> <p class="style19">Introducing the Symform Cooperative Storage CloudTM<br> Our solution is as cost-efficient and reliable as the Internet itself. That's because it is built on the same principles. By encrypting your data and redundantly storing it on nodes in the network, Symform provides a convenient and affordable offsite storage and disaster recovery solution.  We have eliminated the need for clumsy, unreliable backup tapes and expensive data center-based online systems. No tapes and no per GB fees -- sounds good, right? Simply contact us for a free trial and you can stop worrying about data loss forever.</p> <p class="style21"><u>Partner Benefits</u> </p> <p class="style21">Profitable, recurring revenue </p> <ul> <li class="style19">Our low cost solution translates into high value to your customers and more profit for you. Everyone wins. <li class="style19">We create a unique opportunity for your to generate on-going monthly revenue. </ul> <p class="style21">For all your customers </p> <ul> <li><span class="style19">Every one of your customers needs a disaster recovery plan. Our solution is affordable by your entire customer base, not just the largest ones. </span> <li><span class="style19">Imagine how well you'll sleep knowing that your customers are protected. </span> </ul> <p class="style21">Extend your current services</p> <ul> <li><span class="style19">It's very easy to add Symform's disaster recovery solution to an existing backup system. We're compatible with all backup software applications. </span> <li><span class="style19">You can bundle Symform with your other managed services to create a comprehensive solution. </span> </ul> <p class="style21">Low cost of support <br> </p> <ul> <li><span class="style19">Symform's high level of automation ensures that we're easy to implement and maintain. </span> <li><span class="style19">&quot;Set and forget" is the name of the game. </span> </ul> <p><a href="http://www.symform.com"><img src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-7_files/image004.gif" alt="Symform" border="0"></a></p> <hr> </td> </tr> <tr> <td width="100%" valign="top" bgcolor="#fcddd8"><p class="style20">Looking Forward - Save the Dates - ISV/OEM and VoIP! <p><span class="style19">Hang on fast - SMB Nation is running fast forward into new areas. We're bringing back our popular ISV/OEM Summit (last held in January 2005) and introducing the SMB Nation VoIP show. So far you will want to save the dates and I will confirm shortly: </span> <ul> <li><span class="style19">SMB Nation ISV/OEM Summit, San Jose, January 27-28, 2010 </span> <li><span class="style19">SMB Nation VoIP Conference, San Jose, February 24-26, 2010 </span> </ul> <span class="style19">More later folks! </span> <hr></td> </tr> <tr> <td width="100%" valign="top" bgcolor="#e2fcfb"><p class="style20">Special Offer for the SMB Nation Tribe</p> <p class="style21">Purge the password problem today</p> <p class="style19">Join the rest of the tribe who have seen the value of strong authentication and identity assurance! </p> <p class="style19">With AuthAnvil, MSPs have the ability to positively identify that it is their staff accessing customer networks by use of enterprise class two-factor authentication designed and priced for the SMB. We include hardware keyfobs that dynamically generate one-time passwords (OTPs) to assure the identity of those people requesting remote access, preventing the misuse of shared, stolen or easily guessed traditional reusable passwords. This year we introduced AuthAnvil SoftTokens, which turn smartphones such as Windows Mobile, RIM Blackberry and even Apple iPhones into powerful authentication devices that work just like our hardware tokens. But in a more convenient form factor... its right in their phone.</p> <p class="style19"><a href="http://www.authanvil.com/SMBNationTribe/"><img src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-7_files/image005.jpg" alt="Scorpion Software" border="0"></a></p> <p> <span class="style19"> For More Information, visit <a href="http://www.authanvil.com/SMBNationTribe/"> <strong>http://www.authanvil.com/SMBNationTribe/</strong></a></span><br> </p> <hr> </td> </tr> <tr> <td width="100%" valign="top" bgcolor="#feedeb"><p class="style20">SMB Nation Fall 2009 Wrap-up! <p> <span class="style19">Watch the evidence and render your own verdict! </span> <p><span class="style19">Wow baby - that was a lot of learning (with just a bit of fun throw in for good measure). </span> <p><span class="style19">First - a bit of applause! Selected feedback from the conference includes: </span> <p><span class="style19"><em>&quot;Hey Harry/Elvis - I have attended several SMB Nation events at this point, but the Vegas one really seemed to have great energy, buzz and content, in part thanks to your fantastic sponsors. The feedback I got from other attendees was that there was a lot of valuable insight into the SMB marketplace. I was truly happy to be there, and look forward to your next event." - Robert MacKenzie</em> </span> <p><span class="style19"><em>"Best SMBNation yet Harry" - Andrew Harper</em> </span> <p><span class="style19"><em>&quot;Overall, I got more out of this year's conference that any other past SMB conferences that I have attended (and that goes back to your very 1st conference in Indianapolis!). So, personally it was well worth my time to be there, and I will be enthusiastically encouraging others to come next year." - Kevin Weilbacher, SBS-MVP</em> </span> <p align="center"><span class="style19"><a href="http://msmvps.com/blogs/kwsupport/archive/2009/10/05/viva-las-vegas.aspx"><img src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-7_files/image006.jpg" alt="A rare photo - Harrybbb as Elvis at the Saturday night SMB Nation Party" border="0"></a><br> <span class="style24">A rare photo - Harrybbb as Elvis at the Saturday night SMB Nation Party! </span></span> <p><span class="style19">You can watch the Elvis video <a href="http://msmvps.com/blogs/kwsupport/archive/2009/10/05/viva-las-vegas.aspx"> <strong>HERE</strong></a></span> <p><span class="style19">Then there is Aaron's excellent event summary from Varvid! The editing on this is world class and really summarizes the three-day confab succinctly. </span> <p align="center"><a href="http://www.varvid.com"><img src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-7_files/image007.jpg" alt="Varvid.com" border="0"></a> <p><span class="style19">You can learn more about how the fall conference went with Karl's Podcasts <a href="http://www.smbbooks.com/categories/freeaudio.htm"> <strong>HERE</strong></a></span> <p><span class="style19">See ya next year folks! </span> <hr> </td> </tr> <tr> <td width="100%" valign="top" bgcolor="#dfdfdf"><p class="style20">SMB Nation vPro Advertorial <p class="style20"><a href="http://msp.intel.com/assets/flash/AlpheonReseller.html"><img src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-7_files/image008.jpg" alt="Alpheon Reseller" border="0"></a> <p><span class="style19">In the Real World, PC Management Advances from Intel are Cutting Management Costs by up to 50% </span> <p><span class="style19">Advanced Remote Management and Security Capabilities Allow You to Do More While Helping Customers Spend Smarter </span> <p><span class="style19">In the drive to grow a profitable managed services business, improving efficiency is critical. PCs based on Intel® vPro technology have advanced management and security features that work with your existing management console software to lower your costs and deliver a better IT experience for your customers. With Intel vPro's advanced capabilities you (or your customer's IT staff) can: </span> <ul> <li><span class="style19">Discover hardware and software computing assets remotely. </span> <li><span class="style19">Heal systems remotely, even if the system is powered off or the operating system is disabled. </span> <li><span class="style19">Proactively protect PCs against malicious software attacks. </span> <li><span class="style19">Deliver significant power savings that accelerate your customer's ROI. </span> </ul> <p><span class="style19">In the real world at customer sites, leading Managed Service Providers (MSPs) are using Intel vPro technology-based systems to gain these advantages: </span> <p><span class="style19"> <strong>Faster resolution of hardware problems:</strong> <a href="http://msp.intel.com/assets/flash/AlpheonReseller.html"> <strong>Alpheon</strong></a> of North Carolina has reduced hardware repair times by 92%. "With Intel vPro technology, our average time to resolve a hardware problem drops from three hours to 15 minutes," says Amos Brown, network operations manager. "And because we can diagnose hardware problems remotely, the number of deskside visits is cut in half." </span> <p><span class="style19"> <strong>Faster resolution of software problems:</strong> <a href="http://msp.intel.com/assets/flash/AlpheonReseller.html"> <strong>Base 2 Information Technologies</strong></a> [link to] has cut their average time to resolve a software problem from 60 minutes to 15 minutes. "With vPro, we can see their system, desktop or laptop, immediately and without interaction with the end user," notes company president Jay Muraglia. "We can see exactly what the problem is right away." </span> <p><span class="style19">Active power management and lower power requirements that deliver significant power cost savings to customers: With the ability to turn vPro systems off after hours and back on before the start of business, many MSPs are delivering power cost savings of between $71 and $178 per PC per year[iii]-remarkable reductions in PC total cost of ownership that directly address the growing SMB demand for  green IT' solutions. </span> <p><span class="style21"> See how Intel vPro technology can help cut your cost and increase customer satisfaction </span> <p><span class="style19"> To learn the basics about Intel vPro technology, see this <a href="http://www.intelplatformtraining.com/"> <strong>fast, animated online trainin</strong>g</a>. </span> <p><span class="style19"> For customized help in deploying and activating Intel vPro technology-based PCs, <a href="http://msp.intel.com/activation-home"> <strong>Intel's Activation Program</strong></a> gives you step-by-step instructions.</span> <hr> </td> </tr> <tr> <td width="100%" valign="top" bgcolor="#fefefe"><p class="style20"> Guarantee service response times. Increase customer satisfaction. Grow your business.</p> <p> <span class="style19">You're in the business of IT Service delivery, but do you have the tools in place to ensure your key targets for service success are being met? Meet first-response service delivery goals? Manage, analyze and report on service level performance metrics? Differentiate from the competition and increase your revenue?</span></p> <p> <span class="style19"><img border="0" alt="LinkedIn" src="http://www.smbnation.com/Portals/0/newsletters/newsletter_2009-SMBAN-4-6_files/image008.jpg"></span></p> <p class="style19"> If you answered "no" to any of these questions, be sure to attend SMB Nation?s Autotask webinar for an in-depth discussion of Service Level Management programs, best practices, and steps for developing an effective plan for your individual business. Topics include: setting and measuring internal service levels, tracking and measuring performance against goals, and creating custom Service Level Agreements (SLAs) for your clients.</p> <p class="style19"> Establish Service Response Time Goals, And Monitor Tech Performance IN REAL TIME!</p> <p class="style19"> Whether you have formal Service Level Agreements (SLAs) with your clients, or just want to improve service delivery and maximize customer satisfaction, our Service Level Management tools let you quickly and easily define, monitor and measure service performance metrics. </p> <p class="style19"> With Autotask software, you can easily establish discrete response goals by priority, issue types and sub-issue types. Set your goals for first response, resolution plan, and time to complete. Sort all open tickets by NEXT service level event due. Even set-up workflow rules to automatically generate notices when service deadlines are at risk, and auto-escalate the ticket. </p> <p class="style19"> Autotask is the all-in-one IT Service Business Management Software </p> <p class="style19"> Most importantly, Service Level Management with Autotask is fully integrated, at no additional charge, within your overall business management solution and is remarkably easy to use. You also get CRM, Project Management, a full Service Desk Solution including Dispatching, built-in Knowledgebase, Time and Expense Management, Billing, and so much more. </p> <p class="style19"> To download Autotask's white paper on Service Level Management or a datasheet describing Service Level Management with Autotask, visit: <a href="http://www.autotask.com/landing/service_level_management.htm">http://www.autotask.com/landing/service_level_management.htm</a></p> <hr></td> </tr> <tr> <td bgcolor="#feda7a" valign="top" width="100%"><span class="style20">SMB PC 3Q2009 Issue Shipping!</span><br> <br> <a href="http://smbnation.com/Publications/Magazine/tabid/72/Default.aspx"><img id="Picture 3" border="0" alt="SMB PC 3Q2009 Issue Shipping!" src="http://www.smbnation.com/portals/0/newsletters/images/4-2_09/image019.jpg"></a><br> <span class="style21">You can download here: <a href="http://smbnation.com/Publications/Magazine/tabid/72/Default.aspx">http://smbnation.com/Publications/Magazine/tabid/72/Default.aspx</a></span> <br></td> </tr> <tr> <td valign="top" width="100%"><div align="center"><a href="http://pspinc.com/"><img border="0" alt="PSP, Inc." src="http://www.smbnation.com/portals/0/banners/logo_psp.gif" width="461" height="50"></a></div></td> </tr> </tbody> </table></td> </tr> <tr> <td bgcolor="#0171bd" colspan="2"><div class="style9"> <div class="style17 style22" style="TEXT-ALIGN: center"> <p class="style23">Copyright 2009 SMB Nation, Inc.,12715 Miller Road NE, Suite 202, Bainbridge Island, WA 98110 PH:206-201-2943 Fax:360-824-6042 <br> If you wish to unsubscribe from this newsletter, you may do so by clicking <a href="http://smbnation.com/go/newsletter/remove.html">HERE</a></p> </div> </div></td> </tr> </tbody> </table></td> </tr> </table> </body> </html>