SMB Nation Blog

SMB Nation has been serving the Bainbridge Island area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

GoGo a No No?

gogo blogHey you! Stop It!

Like many well-seasoned travelers reading this blog, I am a happy road warrior just trying to make a buck along the way. Part of my professional behavior is to utilize the in-flight WiFi connection services when I travel. I value my time, and get some of my best work accomplished on long flights. No questions asked. Until now.

Several years ago, when in-flight Internet connection services were introduced, the GoGo service was often free, sponsored by advertisers. It made perfect sense. A captive high-income professional audience reading your message while logging on. That business model changed to low-cost offerings. I totally remember $9.95 per flight until recently (and in the early days, I swear some flights were $4.95, but please correct me). Today the cost is $16.95 (read $17) per flight on Alaska Airlines with warning messages that rates will go up soon.

Say what?

That’s a 70 percent price increase within a short amount of time from $9.95 to $16.95. And yet I’ll pay it, because of how I value my hourly rate and because there isn’t an alternative at 38,000-feet.

Sadly, there is no competition amongst Internet service providers on a single flight. It’s a monopoly and it’s take it or leave it. It’d be nice to see a disruptive competitor emerge that allows for in-flight competition so I could select the carrier of my choice at a lower cost.

One alternative I see is this. With my rather significant backlog of e-mails “cached” locally in Microsoft Outlook 2013, I can work offline during shorter flights and upload when we touch down on the ground. Not a great solution to live streaming but hey, you start saving $16.95 here and there and we’re talking some real money!

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Comments 3

Mark Pierce on Thursday, 10 April 2014 08:53

I see the same thing with Delta. However, on my last trip GoGo introduced Movies ON DEMAND. It was in beta and actually worked pretty well. I assume the streaming was done through the device on the plane. However, what is funny is that it requires the GoGo Video Player that you had to download from the app store and if you did not have Internet purchased you cannot download the player to rent the movie. So I chatted with support and they gave me a FREE 30 minute pass to download the app to watch the movie. However, by the time I downloaded the app the flight was an hour away from decent so I just used the free internet. :)

I see the same thing with Delta. However, on my last trip GoGo introduced Movies ON DEMAND. It was in beta and actually worked pretty well. I assume the streaming was done through the device on the plane. However, what is funny is that it requires the GoGo Video Player that you had to download from the app store and if you did not have Internet purchased you cannot download the player to rent the movie. So I chatted with support and they gave me a FREE 30 minute pass to download the app to watch the movie. However, by the time I downloaded the app the flight was an hour away from decent so I just used the free internet. :)
Mark Pierce on Thursday, 10 April 2014 08:54

I should say I rented the movie on my return flight and it streamed very well.

I should say I rented the movie on my return flight and it streamed very well.
Sharon on Thursday, 10 April 2014 20:33

Good tip about chatting with Support, Mark!
Southwest offers free live TV: "Enjoy 13 live channels and up to 75 television episodes on-demand during your flight free of charge, compliments of DISH." (Although that wouldn't work on my Kindle Fire HD)
And for WiFi on select planes: "Enjoy free content on your device, including a flight tracker, shopping, games, and all southwest.com has to offer. If you’d like to surf the web, check your e-mail, or update your Facebook status on the fly, you can purchase full WiFi access for only $8 all day, per device. Look for the "Southwest Airlines Hotspot" stickers onboard or a Flight Attendant will alert you if a wireless network is available on your flight."

Good tip about chatting with Support, Mark! Southwest offers free live TV: "Enjoy 13 live channels and up to 75 television episodes on-demand during your flight free of charge, compliments of DISH." (Although that wouldn't work on my Kindle Fire HD) And for WiFi on select planes: "Enjoy free content on your device, including a flight tracker, shopping, games, and all southwest.com has to offer. If you’d like to surf the web, check your e-mail, or update your Facebook status on the fly, you can purchase full WiFi access for only $8 all day, per device. Look for the "Southwest Airlines Hotspot" stickers onboard or a Flight Attendant will alert you if a wireless network is available on your flight."
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