LogMeIn, Inc. announced the availability of a new integration between LogMeIn and Autotask designed to help Managed Service Providers increase efficiency and reduce response time.
The remote management and automation features of LogMeIn Central combined with the workflow features of Autotask allow MSPs to create a workflow that eliminates the need to use multiple interfaces to handle ticketing.
"We believe that today's MSPs and IT service providers have a great opportunity to better service their clients, differentiate their services from the competition, and create new revenue streams by addressing the inherent realities of today's mobile, distributed workforce," said Ted Roller, vice president of channel development at LogMeIn. "By bringing together the best of Central and Autotask – tools trusted and relied upon by today's MSPs – we can help our channel partners continuously improve their ability to monitor systems, automate tasks and better manage devices, both inside and outside of office."
Other benefits of the integration include the ability to configure ticket parameters that map to Autotask and to diagnose and fix computers directly from Autotask.
