Zendesk announced today the release of the Q1 2015 Zendesk Benchmark report, which explores the rise and importance of live chat for customer service. 
Included in Zendesk’s discussion of live chat are metrics, staffing considerations, quality and customer engagement.
Customer satisfaction globally rose to 95 percent, with significant gains in Colombia, the Philippines and Indonesia. For a third quarter, New Zealand and Belgium are the top two customer satisfaction leaders.
The Benchmark is based on actual customer service and support interactions from more than 25,000 organizations worldwide that chose to contribute. The full report is available for download here.
