LogMeIn, Inc. introduced today Rescue Lens, a video-aided support capability that will join the features of LogMeIn rescue in April 2015.
“Remote
support has been a tried and true solution for tech service providers due to its ability to help companies quickly resolve issues, boost customer satisfaction and reduce costs. What’s impressive about Rescue Lens is that it opens the doors for virtually every type of service organization to realize the same benefits – to quite literally see and solve customer problems from anywhere,” said John Ragsdale, vice president of technology and social research for the Technology Services Industry Association. “In an industry looking to reimagine how we serve businesses and customers, innovation like Rescue Lens is a welcome breath of fresh air.”
Rescue Lens allows customer service agents to offer remote support to customers on their popular iOS and Android devices through high-quality video feeds and on-screen white boarding and annotations.