Blog

Technology is moving  faster than ever before.  From robots responding to customers, AI anticipating orders before they are placed, and the ability to stream music, share cars, and have groceries delivered at the touch of a button is being driven by the latest technology innovations.  With technology transforming daily it has opened up opportunities for cybersecurity attackers to use new technology for their advantage meanwhile defenders are trying to keep up. 

The growing dependency on technology has resulted in a increasing number of cyber security threats.  As the cyber security landscape changes, it is becoming more important than ever for business owners to look at and understand cyber security, as well as their business risks, vulnerability and how it can affect their business should they be attacked. 

Building a successful company is about more than hiring the right talent.  While hiring is important, it is just as, if not more important to help employees grow into valuable contributors to the team.   Empowering employees is an important part of boosting the culture, morale, and employees value within the company. 

We are seeing a major shift in cyber insurance as  premiums have increased between 30% and 110%.  One school district even reported a 334% increase in their cybersecurity policy.  As more and more big names are breached or hit with nasty ransomware strains, many are realizing the consequences and financial stresses this can have on their company. 

After 14 years with Microsoft, Caroline Goles embarks on a new opportunity as Vice President of Digital Sales Strategy with Pax8.  With her vast experience in the worldwide channel, she is excited to join the Pax8 team to provide critical insights into the complexities of operating a global operations, as well as share her love and passion for the partner community. 

When was the last time you bought a product or received a service where you went wow, this is really cool?  In today’s ever changing world it have become harder and harder to wow your customers.  Wowing your customers goes beyond just caring for customers, it takes more than doing what you promised. This may seem simple and obvious, but in the hustle and bustle of daily work, it's often overlooked.   

With the pandemic hitting hard and fast and few businesses having a plan for a global crisis, many businesses learned valuable lessons during the historic moment.   With most employees leaving their office with no return day both owners, employees, and clients learned  valuable lessons that many things cam be done from remote locations. 

For the past two years the event industry has been faced with incredible challenges due to the ever changing times.  Although they have been through many challenges the event industry has moved forward forging a new future across all aspects of life and business. 

In the current economic state it is becoming harder and harder for small business to survive.  From labor shortages to supply chain restraints small businesses are facing huge challenges in there day to day operations.  As an Independent MSP you are bearing the responsibility not only to overcome these challenges, but also provide industry leading technology, hardware and software, support, cloud technologies, while staying on top of operations, financials and managing the bottom line. 

Have you ever wondered how much to charge for your services?  If you have ever struggled with pricing rest assured you are not alone.  With these uncertain times and inflation going up,  a lot of MSP’s have said they have increased their rates by 12% over the last year. 

Leading Communications & Technology Trade Show Remains an In-Person, Live Experience

Shelton, CT – January 7, 2022 – TMC and The CannaTech Group (formerly 420MSP) today announced that their CannaTech Expo, part of theITEXPO  #TECHSUPERSHOW, will now be held June 21-24, 2022 in Fort Lauderdale, Florida.

Customer experience is not only how a customer perceives your business, but is also a big factor in weather a customer will return to your business again.   A positive customer experience is crucial to the success of your business, as a happy customer will likely become a loyal customer.  There are many factors that go into the customer experience from employees personal brand, communication with customers (tone of voice, and the words you say), how employees dress, showing customers you care and so much more.