Blog

By: Gary Audin

Everyone hates robocalls. If you are a voice service provider, a white label provider, or reseller of these services whether via TDM or SIP, then you need to know what the FCC has directed providers to implement. If you support more than 100,000 lines you must implement SHAKEN for SIP connections or Robocall Mitigation for TDM lines.

With tax revenue down and states hurting, many states are looking for every dime they can.    With the goal to bring in more funds, MSPs and other small businesses  are seeing an increase in tax audits with a focus on use tax.  Use tax is a sales tax on the use of goods or certain services when sales tax has not been paid. 

Consistently finding the right person to hire has continued to perplex and frustrate hiring managers and employees.    With many people looking for jobs, many ask why is it so hard to hire?  According to research done by social media giant LinkedIn, 50% of job candidates applying for entry-level positions aren’t even showing up for their interviews!  Not to mention,  many companies

One of the first questions in building a marketing campaign and or connections within business is where does my audience congregate?  How do I connect with individuals in my industry.  Unfortunately, there is no clear platform that answers this questions.  We meet with Tim Kubiak as he chats with us about his experiences on two of the hottest marketing platforms LinkedIn and Facebook. 

In today’s fast paced world much of our workday is spent asking others for information, from status updates on jobs, to questions regarding solving tech problems.  Although, most of us would not think of questions as a skill that can be honed or how you ask a question could make a conversation more productive,  the reality is a simple question can change the outcome of many situations. 

Although the transition to remote work was fast and furious for many people, many companies are looking to a permanent hybrid future, where the office is no longer the office of just housing workers, but is going to be more about culture and collaboration.  With the mobile workforce turning into a permanent state of affairs MSPs need to really tackle the opportunity as it is

Wasn’t it nice when you could operate your MSP solely on technology, and talk to clients about this router versus that router, or this server versus that server. Unfortunately times have changed and with the growing cloud technologies you are not just selling servers but a multitude of different technologies (many of which your clients do not understand the difference of). 

Running a business is hard, as every decision rests on your shoulders, and can either make or break your business.  With many business leaders looking for places to bounce ideas off, business coaching has become a common and important practice.  A business coach is an experienced mentor who will assist and guide the business owner in running a business by helping them clarify the vision of their business. 

There are five principles of customer service success,  and when we follow those five principles we bring humanity into the world of technology.  These five principles start with competence. Competence consist of sufficient technical competence in order to meet the requirements of the job description. 

As many US cities are lifting lockdown restrictions, and people are starting to return back to the office, companies should look at implementing new safety precautions before allowing employees back. Have you thought about safety regulations for your workplace?

Alex Fields joins us to share how things have changed during the pandemic. As many of you know Alex has been a longtime community member who has shared so much about cloud services, and how to manage services in the cloud with other MSPs.

2020 is a year that will never be forgotten, from the pandemic to the U.S. elections, and much more. With the pandemic sweeping through many businesses in the beginning of the year, and many businesses having to strategize throughout the year it will be hard to understand the full extent of the pandemic impact.