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There are five principles of customer service success,  and when we follow those five principles we bring humanity into the world of technology.  These five principles start with competence. Competence consist of sufficient technical competence in order to meet the requirements of the job description. 

As many US cities are lifting lockdown restrictions, and people are starting to return back to the office, companies should look at implementing new safety precautions before allowing employees back. Have you thought about safety regulations for your workplace?

Alex Fields joins us to share how things have changed during the pandemic. As many of you know Alex has been a longtime community member who has shared so much about cloud services, and how to manage services in the cloud with other MSPs.

2020 is a year that will never be forgotten, from the pandemic to the U.S. elections, and much more. With the pandemic sweeping through many businesses in the beginning of the year, and many businesses having to strategize throughout the year it will be hard to understand the full extent of the pandemic impact.

Time to double down and SAFELY donate hardware to underserved communities during these changing and challenging times. Time to help close the digital divide that is only getting wider in the Covid-19 pandemic.

Tim Loney has learned that close relationships with vendors reap great rewards, trust, excellent service, and pricing. As a 15 plus year StorageCraft partner Tim has been granted an award through StorageCraft for being the best performing reginal partner in

From Modern Deployment to C3 initiatives with Microsoft Joe Markert has been working to educate on the surface product family, not just the device. After exploring many of the products within the surface family Joe says there is a use case for everyone. Watch as Harry and Joe explore the surface, and what it can offer your office.

Larry Doyle joins us to share what Leaf is doing during the Pandemic. Leaf is a result driven IT services company for the modern business who focuses their IT work on the cloud. With their team of dedicated technology specialist, they harness cloud computing to help achieve amazing success for clients across Ireland and the UK.

Marketing is fundamentally so important to your business.  Many businesses do not realize how important it really is.  Imagine having a business with the best customer service rating, however, no one knows about it.   Establishing an amazing business or

Tim Kubiak joins SMB Nation to share his passion project Bowties and Business.  Bowties and Business is a podcast that that brings together thought leaders and experts who share their decades of first hand, real-world experience from the ground floor to the

With a new year comes a new round of funding through the Paycheck Protection Program.  Weather you received the first round for the PPP loans or you are applying for the first time you may be eligible to

There are a lot of factors to consider when making hiring decisions for your business. As a business owner do you feel like you are rushed when it comes to making a hire?  Do you want to have your new hire hit the ground running?